Refund policy

RETURNS: 

Before you return a product, please take a moment to understand how our products are made. Most of our products are handcrafted by traditional craft persons, resulting in each product being unique and slightly different from each other. The stones therefore may vary slightly. All our products go through quality control before shipping.

Returns & Exchanges/Refunds will ONLY be accepted if your order is lost in transit or you have received the incorrect product. In case your order is damaged in transit or you have received the wrong product you may return them in exactly the way in which they were received (unworn) with original packaging.

In case of International orders, exchange will happen only when the customer travels to India. Time frame will be decided as per the situation.  Internationally pickup facility is unavailable.

  • Please email us at help.saanchis@gmail.com with a photograph of the product and the package.
  • Once we approve the return, we will let you know the most convenient method for sending the shipment back.
  • We will issue a refund in the form of a credit note, only after we have received and approved the shipment. All Refunds will take 7-10 working days to be processed.

 EXCHANGE:

No Exchange will be entertained in the following circumstances:

  • On Sale or Customised Items cannot be Returned or Exchanged. 
  • Change of Mind. We are not responsible if the product does not suit your taste, face, attire or occasion.
  • Sizing issues. Thus, please review our size guides carefully before making your purchase. 
  • Minor colour and design variation. All products are handmade and use natural stones so there may be some variation from the photographs on our website.
REFUNDS:

NO REFUNDS/CREDIT NOTE WILL BE GIVEN IN THE FOLLOWING CASES:

  • Incorrect or outdated delivery address.
  • Incorrect address format including any form of a PO Box address.
  • After 3 failed delivery attempts by our respective courier agent.
  • Package refused by recipient.
  • Products returned in a used or damaged condition.
  • No refunds in case of international orders in case of damage or incorrect product, exchange product will be sent as per the set time frame (as discussed with customer). Exchange will be done only after we receive the faulty product. 
  • Shipping and handling charges, as well as taxes and duties are not refundable
  • Customised orders or products purchased during sale cannot be cancelled, the amount cannot be refunded or exchanged with another product.